Terms of Service

Service Scope

VPNQP provides access to international routes and subscription management, with coverage in 110+ countries and 230+ routes. Windows / macOS / iOS / Android / Linux are supported. Get client software and subscription details through the user panel. Refer to the panel for connection instructions.

The service provides network connectivity only. It does not include accounts, memberships, or content licenses for third-party websites or apps. Regional requirements, account policies, and usage conditions for third-party services are set by their operators. A successful connection does not guarantee that a third-party service will be available.

Accounts & Subscriptions

No email address is required to create an account; just use a username and password. Keep your login credentials and subscription link secure and do not share them publicly. If credentials are exposed or used unexpectedly, change your password and describe the issue in a user panel ticket.

There is no limit on the number of devices that can be online at the same time, but the account is for the account holder's own devices only. Do not resell, rent out, or publicly distribute subscriptions, or share an account with others. No device limit does not mean unlimited data; available data depends on the selected plan.

Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted to the remaining days. Data packages remain available until used and never expire. Check the plan type, data allowance, and price before confirming an order. See the Plans page and user panel for available options.

Acceptable Use

Users are responsible for confirming that their use of the service complies with the laws and regulations where they are located and in any region relevant to their activities. Users must also follow the rules of third-party websites and apps. The service must not be used for unlawful purposes, including fraud, privacy violations, intellectual property infringement, distribution of illegal content, or unauthorized cyberattacks.

Do not disrupt the normal operation of routes, client software, or the user panel; use automated requests to maliciously consume resources; probe other users' accounts; or harm other users' interests. Users are responsible for activity under their accounts. VPNQP may take necessary action in response to specific suspicious activity.

Availability & Liability

Network performance depends on the local connection environment, carrier routing, device settings, exit region, and the status of third-party services. Maintenance, route changes, and external network failures may cause interruptions or changes in access. The service does not guarantee access to all third-party apps at all times or from all regions.

If an issue occurs, first check your subscription status, refresh route information, and consult the troubleshooting guide. If service is still unavailable, report the issue through the user panel. Do not include your password or full subscription link in a ticket.

Responsibility for problems caused by external network failures, changes to third-party services, or user configuration will be assessed based on the circumstances. Nothing in these terms waives liability that VPNQP must bear under applicable law. Maintenance or incident notices do not replace the refund policy.

Refund Policy

You may request a full refund for any reason within 60 days of your first payment. Submit a request through a user panel ticket and provide the relevant order information so that the payment record and refund scope can be verified.

You do not need to explain why you are dissatisfied when submitting a request. If additional information is needed to verify the order, we will contact you through the user panel; do not submit sensitive information unrelated to verification. Refund progress and the outcome will be recorded in the relevant ticket. No specific processing or arrival time is promised under these terms.

Account Termination & Changes to These Terms

If there is unlawful use, resale or sharing, malicious disruption, or risk to other users' interests, VPNQP may suspend relevant features or terminate service depending on the risk. Users who disagree with an action may submit an explanation through a ticket and request a review. Account action does not automatically remove any refund obligations required by law.

When service rules change, VPNQP will update these terms and the last-updated month on this page. Changes that materially affect usage rights will be announced on the site or through the user panel. New terms will not retroactively reduce refund rights for orders already placed. Review any changes before continuing to use the service. See the Privacy Policy for information about account data handling.